Last updated: Sept 8, 2025
Due to new U.S. tariff regulations, all courier companies (UPS, FedEx, DHL, etc.) are now required to collect customs duties and taxes before delivery.
📧 Customers must provide a valid email and phone number to ensure UPS can contact you for customs clearance. Failure to provide correct contact details may result in delivery delays or failed delivery.
💡 Please note:
UPS shipments to the U.S. are “duties/taxes payable upon delivery” (collect on delivery). Customers are responsible for contacting UPS and paying the customs duties directly in order to receive their package.
We are unable to prepay or handle customs duties on behalf of customers.
If an order has already been shipped and the customer refuses to pay customs duties/taxes, resulting in a rejected delivery and cancellation request, the original shipping cost plus the return shipping fee (2x courier charges) will be deducted from the refund.
If the customer provides an incorrect address or invalid contact information that prevents delivery, DEUNOW will not be responsible for the failed delivery.
Currently, Canada Post (USPS) system has not been fully upgraded for U.S. customs duty collection. Therefore, Canada Post (USPS) shipping to the U.S. is temporarily unavailable until further notice.
Canada: Free shipping on orders over $79 CAD (pre-tax)
USA: Free shipping on orders over $129 CAD
International Orders: Shipped via UPS / DHL / Canada Post.
Please contact us before ordering.
International deliveries may be subject to local customs duties and import regulations.
Customers are responsible for customs clearance and any related fees.
GTA Area: Free same-day delivery on orders over $59 CAD (placed before 4 PM on business days)
Montreal Area: Free next-day delivery on orders over $79 CAD (placed before 11:30 AM on business days)
Eligible areas: Newmarket, Aurora, Whitchurch-Stouffville, Richmond Hill, Vaughan, Markham, Toronto (all districts), Mississauga, Oakville
Place orders before 4 PM
Courier picks up at 4 PM
Delivered by 11 PM the same day
📝 Tip: Order in the morning, receive in the evening!
⚠️ Avoid using office addresses due to evening delivery.
Order before 4 PM (Mon–Sun) for same-day delivery
Orders after 4 PM → delivered next day
Tue/Thu/Sun: Order before 4 PM for same-day delivery
Other weekdays: Order before 11:30 AM for same-day dispatch
🕒 Cut-off times vary by courier
Wed/Sat: Order before 4 PM for same-day delivery
Other weekdays: Order before 11:30 AM for same-day dispatch
Mon/Fri: Order before 4 PM for same-day delivery
Other weekdays: Cut-off is 11:30 AM
Only for weekdays, cut-off time is 11:30 AM.
Note: Milton/Oshawa use different courier routes on different days.
Order before 11:30 AM (Mon–Fri)
Courier pickup at 12 PM
Sent to local Montreal hub and delivered next day
🗓 Note: Friday orders deliver Monday (no weekend operations)
Avoid office addresses. Delivery is typically 6 PM – 11:30 PM
Always include unit number for condo/apartment addresses
Incomplete address or missed call = delivery failure
Delays possible during weather, holiday, or peak seasons
No cash on delivery / in-store pickup
Couriers do not carry packages upstairs
If you require accessibility assistance, leave a note
Not home? Request delivery to concierge/mailbox
Requesting next-day reschedule after arranged delivery → extra charge applies
Orders processed within 3–5 business days
You will receive a tracking email or SMS once shipped
Tracking may take 1–3 business days to update
Providing a correct address is the buyer’s responsibility
Contact us immediately at service@cvdtech.ca for address corrections before dispatch
After dispatch, changes must be made through the courier
DEUNOW is not liable for delays, lost, or stolen parcels after handoff
If tracking shows “delivered” but you didn’t receive it → contact the courier first, then reach out to us
Condo deliveries may go to reception/mailroom
Missing unit numbers = failed delivery or return
Customer is responsible for return shipping on eligible returns (see our Refund Policy)
GTA Service Area:
Postal codes beginning with L1, L3, L4, L5, L6, L7, L8, L9, and M1–M9
Montreal Service Area:
Postal codes beginning with H1–H9 and selected J4–J7 prefixes
Quebec City Service Area:
Postal codes beginning with G1–G2, G6, G8–G9 (specifically: G1G, G1H, G1J, G1K, G1L, G1M, G1N, G1P, G1R, G1S, G1T, G1V, G1W, G1X, G2B, G2C, G2K, G6W, G8T, G8Y, G8Z, G9A)
For any shipping-related concerns, please email us at:
📧 service@cvdtech.ca