Shipping Policy

Last updated: Sept 22, 2025

🛑 Temporary Notice – U.S. Orders

At DEU Vape, we are committed to making the customs clearance process transparent, compliant, and easy for our customers. Please note that duties and tariffs are not included in your order total. According to our store policy, all duties are the responsibility of the customer.

1. Canada Post (with Zonos Duty & Tax System) – Assisted Clearance

Canada Post has officially integrated the Zonos Duty & Tax system, which allows us to calculate duties and tariffs in advance.
When you choose Canada Post shipping, we will:
1. Use the Zonos system to generate an official duty estimate before shipment.
2. Collect the duty amount from you in advance.
3. Pay the duties directly to customs on your behalf once the invoice is received.
All tariff items and amounts will be publicly shared with you, ensuring full transparency.
The duty calculation in this case follows the Postal rate.

📎 You can review Canada Post’s official update here:
👉 Canada Post – Shipping to U.S. Duty Updates (Zonos)

2. UPS – Self-Clearance

If you prefer to handle clearance yourself, we can ship your package via UPS.
Duties will be calculated based on the Commercial rate.
In this case, UPS will contact you directly (by phone or email) to arrange clearance and collect duties.
⚠️ Please carefully monitor communication from UPS to avoid delays.

Important Notice: Recently, some customers have reported that UPS collected duties but then returned shipments. If you receive a duty payment request from UPS, please do not pay immediately. Contact us first so that we can verify and resolve the situation on your behalf.

3. Postal vs. Commercial Duty Examples

Below is an example of how duties differ under Postal (Canada Post/USPS) vs. Commercial (UPS) calculations.

For example, an $100 order:

This comparison allows you to clearly understand the difference and choose the shipping method that best suits your needs.

4. Compliance with U.S. Tariff Codes

All tariff codes we declare comply with the official U.S. Harmonized Tariff Schedule (HTS).
Customers can verify the codes independently via the U.S. International Trade Commission’s official website:
👉 https://hts.usitc.gov/

5. Summary – Your Options

Canada Post/Zonos (Postal rate): We calculate duties in advance, collect from you, and pay directly to customs on your behalf. Transparent and simple.
UPS (Commercial rate): You handle duties directly with UPS. Suitable if you prefer self-clearance, but may involve additional steps.

If you have any questions about duties or encounter issues with your clearance, please contact us immediately. Our team will assist you promptly to ensure your order is delivered smoothly.

🛑 Temporary Notice – U.S. Orders （Sept.8）

Due to new U.S. tariff regulations, all courier companies (UPS, FedEx, DHL, etc.) are now required to collect customs duties and taxes before delivery.

📧 Customers must provide a valid email and phone number to ensure UPS can contact you for customs clearance. Failure to provide correct contact details may result in delivery delays or failed delivery.

💡 Please note:

UPS shipments to the U.S. are “duties/taxes payable upon delivery” (collect on delivery). Customers are responsible for contacting UPS and paying the customs duties directly in order to receive their package.
We are unable to prepay or handle customs duties on behalf of customers.
If an order has already been shipped and the customer refuses to pay customs duties/taxes, resulting in a rejected delivery and cancellation request, the original shipping cost plus the return shipping fee (2x courier charges) will be deducted from the refund.
If the customer provides an incorrect address or invalid contact information that prevents delivery, DEUNOW will not be responsible for the failed delivery.
Currently, Canada Post (USPS) system has not been fully upgraded for U.S. customs duty collection. Therefore, Canada Post (USPS) shipping to the U.S. is temporarily unavailable until further notice.
During the tariff period, U.S. free shipping threshold is reduced to $99 CAD (pre-tax). However, if the package is returned due to refusal of customs duties or failure to process delivery, shipping costs will be deducted before refund.

Free Shipping Thresholds

Canada: Free shipping on orders over $79 CAD (pre-tax)
USA: Free shipping on orders over $129 CAD
International Orders: Shipped via UPS / DHL / Canada Post.
Please contact us before ordering.
International deliveries may be subject to local customs duties and import regulations.
Customers are responsible for customs clearance and any related fees.

Free Local Delivery Thresholds (Before Tax)

GTA Area: Free same-day delivery on orders over $59 CAD (placed before 4 PM on business days)
Montreal Area: Free next-day delivery on orders over $79 CAD (placed before 11:30 AM on business days)
Quebec City Area: Free next-day delivery on orders over $89 CAD (placed before 11:30 AM on business days)

Same-Day Delivery Areas & Cut-Off Times

GTA Orders (7 Days a Week)

Eligible areas: Newmarket, Aurora, Whitchurch-Stouffville, Richmond Hill, Vaughan, Markham, Toronto (all districts), Mississauga, Oakville

Place orders before 4 PM
Courier picks up at 4 PM
Delivered by 11 PM the same day
📝 Tip: Order in the morning, receive in the evening!
⚠️ Avoid using office addresses due to evening delivery.

Pickering / Ajax

Order before 4 PM (Mon–Sun) for same-day delivery
Orders after 4 PM → delivered next day

Hamilton / Burlington

Tue/Thu/Sun: Order before 4 PM for same-day delivery
Other weekdays: Order before 11:30 AM for same-day dispatch
🕒 Cut-off times vary by courier

Kitchener / Guelph / Waterloo

Wed/Sat: Order before 4 PM for same-day delivery
Other weekdays: Order before 11:30 AM for same-day dispatch

Brampton

Mon/Fri: Order before 4 PM for same-day delivery
Other weekdays: Cut-off is 11:30 AM

Milton/Oshawa Orders

Only for weekdays, cut-off time is 11:30 AM.
Note: Milton/Oshawa use different courier routes on different days.

Montreal/Quebec City Orders

Order before 11:30 AM (Mon–Fri)
Courier pickup at 12 PM
Sent to local Montreal hub and delivered next day
🗓 Note: Friday orders deliver Monday (no weekend operations)

Local Delivery Reminders

Incorrect Address

If a customer provides an incorrect or incomplete address, including a missing unit number for condos/apartments, this will result in a delivery failure.
A second delivery will require additional delivery fees.
If the courier calls and there is no answer, the delivery will be marked as failed.

Office Addresses

Please avoid using office addresses.
Our standard local delivery schedule is order cut-off at 4:00 PM, with delivery between 6:00 PM–11:30 PM.
Office buildings often close before this delivery window, and we cannot guarantee successful delivery in such cases.
Customers with office addresses may leave an order note requesting next-day delivery between 10:00 AM–5:00 PM.

Default Delivery Method

For the best shopping experience, if your address is within the local delivery zone, we will automatically select local delivery.
If you prefer postal shipping, please select “Shipping” at checkout or leave a note requesting mail delivery.
For the fastest delivery, please choose Local Delivery.

GTA Delivery (Greater Toronto Area)

Fleet Now: Orders are picked up at 4:00 PM and delivered between 6:00–11:30 PM, available 7 days a week.
Flash Bird: Orders are picked up at 11:30 AM and delivered the same afternoon to evening within GTA and nearby areas. Delivery to office buildings is not guaranteed before office closing hours. Service available Monday–Friday.

Montreal & Quebec City Delivery

Deliveries are handled by Flash Bird, available Monday–Friday.
If you are not at home or unable to sign, you may leave a note at checkout to choose postal shipping instead.

If You Are Not Home

If you are not at home during delivery, you may contact the courier to leave the package in a safe location (e.g., concierge, mailbox, or a designated spot).
Couriers do not carry packages upstairs.
If you require accessibility assistance, please leave a note with your order.
The courier will leave the package as instructed and provide a photo confirmation via email or SMS. Once the photo is sent, the delivery is considered successfully completed.
Requesting a next-day reschedule after a delivery attempt will incur extra charges.

Package Theft or Missing Packages

Once a package is confirmed delivered with a photo, responsibility is transferred to the customer.
If a package goes missing afterward (e.g., due to long absences from home or unsuitable drop-off instructions), it will be considered a porch theft.
In such cases, we recommend checking your home CCTV, contacting your building concierge, and filing a police report.

Travel Plans

If you have travel plans or will be away from home, please order in advance.
You may contact us to arrange delivery based on your preferred method and expected return date, or specify your desired shipping date at checkout.

Service Limitations

No cash on delivery.
No in-store pickup available.
Delays may occur during severe weather, holidays, or peak seasons.

Order Processing & Tracking

Orders processed within 3–5 business days
You will receive a tracking email or SMS once shipped
Tracking may take 1–3 business days to update

Address & Delivery Disclaimers

Providing a correct address is the buyer’s responsibility
Contact us immediately at service@cvdtech.ca for address corrections before dispatch
After dispatch, changes must be made through the courier
DEUNOW is not liable for delays, lost, or stolen parcels after handoff

Lost / Stolen / Returned Packages

If tracking shows “delivered” but you didn’t receive it → contact the courier first, then reach out to us
Condo deliveries may go to reception/mailroom
Missing unit numbers = failed delivery or return
Customer is responsible for return shipping on eligible returns (see our Refund Policy)

Postal Code Coverage

GTA Service Area:
Postal codes beginning with L1, L3, L4, L5, L6, L7, L8, L9, and M1–M9

Montreal Service Area:
Postal codes beginning with H1–H9 and selected J4–J7 prefixes

Quebec City Service Area:
Postal codes beginning with G1–G2, G6, G8–G9 (specifically: G1G, G1H, G1J, G1K, G1L, G1M, G1N, G1P, G1R, G1S, G1T, G1V, G1W, G1X, G2B, G2C, G2K, G6W, G8T, G8Y, G8Z, G9A)

Contact Us

For any shipping-related concerns, please email us at:
📧 service@cvdtech.ca